Return conditions:

Thank you for shopping with us. We value your satisfaction and want to ensure a smooth return process for you. Please read our Returns Policy carefully, as it contains important information regarding returns, exchanges, and refunds.

We have a 30-day return policy, starting from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

To initiate a return, please contact us at customerservice@dazone.store. You will receive instructions on how and where to send the package. In scenarios whereby the delivered goods are what was ordered by the customer, we will not bear the postage cost of return, and a restocking fee will be charged. Please note that returns sent without prior authorization will not be accepted.

Return conditions

• The full name of the person who placed the order.
• The order number.
• Your invoice as proof of purchase is required for any return.
• Any items you have accepted and then return are your responsibility until they reach our warehouse. Please pack the product well.

 

Do you want to exchange your product?

That's no problem at all. You can contact customerservice@dazone.store for this However, you bear the costs for returning the product yourself.

If the product is damaged or the packaging is more damaged than necessary to try the product, we will pass on this depreciation of the product to you, or reject the return. So treat the product with care and make sure that it is well packaged when you return it.

If you have any questions or problems, please contact our customer service via  customerservice@dazone.store . 

 

Step-by-step instructions for obtaining a refund:

Please contact us by e-mail (  customerservice@dazone.store ) and state:

1. a) Your order number.
2. b) The reasons why you are requesting a refund.
3. c) Clear pictures of the item(s).

 

Refunds

Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will receive a refund in the form of your original payment. Please note that it may take some time for your bank or credit card company to process and post the refund. 

If you have any questions about our returns and refunds policy, please contact our customer service team at

Email: customerservice@dazone.store

Phone:  +44 7884 660203